We determine if there is a problem BEFORE we send a technician out to your premises and charge you a call out fee.

Many of the calls we receive are from clients who simply don’t understand a particular aspect or function of their cooling or heating system. When their system is not functioning as expected, they often assume there is a fault that requires a technician on location. In some instances the problem may be due to an incorrect setting or a tripped fuse due to a power outage.

While many other heating and cooling specialists may send a technician out and charge a service fee in these instances, Custom Servicing takes a different approach.

We offer you “over the phone” support.

We will talk you through the basic steps required in order for us to determine if there is a problem with your cooling or heating system that requires a technician to come out to your site.  You can be assured that when one of our technicians attends your premises it is because there is something that needs expert attention.

We aim to diagnose the fault quickly and correctly – the first time.

Our technicians are highly skilled and experienced and they will do their best to rectify the problem on the spot.  This does not mean we adopt a “quick fix” policy.  On the contrary, our technicians will present you with all the solutions available to ensure your cooling or heating system runs well and continues to do its job of keeping you comfortable for as long as possible.

When you have one of our technicians on site you can be assured that they are equipped with the tools and knowledge they need to solve your cooling or heating system problems.

We offer your premium service without the premium price tag

With a team of enthusiastic, efficient and skilled technicians you can expect the best service possible at the best possible price.  With a huge emphasis on customer satisfaction, Custom Service & Maintenance pride themselves on being able to provide you with quality workmanship and competitive pricing.