We will ascertain whether you need one of our specialists to pay you a visit.

Please contact our office via phone or email.  If you send us an email one of our technicians will call you back as soon as possible to discuss the problem.

Prior to booking a “call out” we will attempt to assist you over the phone.  Common problems that do not require a technician are power trip reset and incorrect control setting.

We may be able to walk you through resolving issues such as these without requiring a technician – saving you the call out fee!

We aim to diagnose the fault quickly and correctly – the first time.

Our qualified and well trained technicians are fully equipped with all the right tools to ensure they can find the fault as quickly as possible. They also carry basic spare parts such as refrigerant, capacitators, contactors, relays, fuses and wiring which means, that where possible, they will fix your unit on the spot.

If your repair cannot be carried out on the day and needs to be quoted, you will be charged a “call out” fee.  If Custom Service and Maintenance carries out the repair for you, you will be refunded the price of the call out.

Our technicians are trained to work on all brands and types of refrigerated and non-refrigerated Air Conditioning and Heating systems.

• Wall mounted Split Systems
• Ducted Split Systems
• Evaporative Air Conditioning
• Ducted Heating
• Package Refrigerated Air Conditioning